You may be eligible for a refund in the following situations:
- If the product you receive is not as described or does not function as advertised, you are entitled to a refund. We are committed to promptly addressing any issues with the product by providing updates or resolving the issue in another manner. Additionally, if the product is materially different from the item description or preview, it is considered “not as described” and you may also be eligible for a refund.
- If the product you receive has a security vulnerability that cannot be easily fixed by us, you may be entitled to a refund. Our team takes security concerns seriously and will work to promptly address any issues that arise.
- If we promise item support but fail to provide it in accordance with our support policy, you may be entitled to a refund. We strive to provide high-quality support to all of our customers and will make every effort to resolve any support-related issues that may arise.
Note: Please be aware that processing your refund and crediting the amount back to your bank account may take 5-7 business days. We appreciate your patience and understanding during this process.
Please note that refunds will not be granted in the following situations:
- We cannot issue a refund simply because you no longer need the item after downloading it. Once a digital product has been downloaded, it is considered used and ineligible for a refund.
- Refunds will not be granted if you feel the item does not meet your expectations. We provide detailed descriptions and previews of our digital products to help you make an informed purchasing decision. If you have any questions or concerns about the item before purchasing, please feel free to contact us for assistance.
- We cannot issue a refund simply because you have changed your mind about the purchase. Please carefully review the item description and previews before making a purchase to ensure that it meets your needs and expectations.
- Refunds will not be granted if you have purchased an item by mistake. Please review your order carefully before completing the purchase to ensure that you are buying the correct item. If you are unsure about an item, please feel free to contact us for assistance before making a purchase.
- We cannot issue a refund if you lack sufficient expertise to use the item. It is your responsibility to ensure that you have the necessary knowledge and expertise to use the item before making a purchase. Please review the item description and previews carefully to determine if the item is suitable for your skill level. If you have any questions or concerns about the item, please feel free to contact us for assistance before making a purchase.
- If you claim to be entitled to a refund, but do not provide sufficient information as to why you are entitled to a refund, we may not be able to process your refund request. Please provide detailed information and evidence to support your claim so that we can promptly address the issue and process your refund, if applicable.
- Refunds will not be granted if you can no longer find the item because it has been removed from the website. We recommend that you download the item as soon as possible after purchase to avoid any issues with locating it later. If the item has been removed from the website for any reason, we cannot issue a refund for the purchase.
- If you would like to request a refund, please send an email to our customer support team at support@misoftwares.com with your refund request. One of our support team agents will review your request and get back to you as soon as possible. Please provide as much information as possible to help us quickly and efficiently process your refund request.
Support Policy
We provide support for our purchased items to help you with any technical queries you may have. Our tech team is available to assist you with any issues you encounter while using the item. Please contact our customer support team if you require any assistance, and we will do our best to provide you with prompt and effective support.
Support Timings :
Our support team is available to assist you during our support timings. Our current support timings are Monday to Friday 10AM to 7PM (GMT +5.30). If you require assistance outside of these timings, please send us an email at support@misoftwares.com, and we will get back to you as soon as possible.
Whats NOT Included:
- Setting up the item from scratch
- Tailoring the item’s appearance, layout, or features to meet specific requirements or preferences
- Modifying the item’s code or functionality to add new features or extend existing ones
- Helping with the integration of the item into an existing system or environment
- Providing guidance on how to customize the item using available tools or APIs
- Assisting with the development of custom plugins, extensions, or integrations for the item.
Fair Usage:
- We encourage users to first consult the item documentation and available resources, such as FAQs or comments, before contacting our support team for assistance.
- Please note that due to the high volume of users and requests we receive, the time required to respond to your inquiry may vary.
- In the case of updates or fixes to an item, our team will take the necessary time to properly address and test the issue before releasing a new version. This may take several days or even weeks in some cases.
- Please be aware that our support team may occasionally take breaks or vacation time, and we will notify users of any disruptions to our services via our support portal.
- We appreciate your patience and understanding as we work to provide the best possible support and service to all of our users.